FrontFinchLegal
Privacy policy
Last updated 23 October 2026
FrontFinch helps commercial cleaning companies find business clients and answer calls. This page explains what we collect, why, and your choices. We keep as little as we can.
Our clients (cleaning companies)
- Account: your email address, the company details you enter (name, website, phone, business mailing address, service area) and your settings.
- Google connection: if you connect a Google account, we store an encrypted permission that lets FrontFinch send email from it. We cannot read your inbox. You can remove access any time at myaccount.google.com/permissions.
- Payments: handled by Stripe. We never see or store card numbers.
Businesses we contact for our clients
- We use business names, addresses and phone numbers from OpenStreetMap, and the contact email a business publishes on its own website. We only contact businesses, at business addresses.
- If you reply, we store your reply and its category (for example "interested" or "unsubscribe") so the cleaning company can follow up, or so you're never emailed again.
- To stop emails: reply "stop" or use the unsubscribe link in any email. It takes effect immediately, for every FrontFinch client.
People who call a client's front desk
Calls answered by the AI front desk are processed by ElevenLabs and may be recorded, as the assistant says at the start of the call. We keep a short summary (name, business, building details, preferred time) for the cleaning company. Ask the company, or email us, to have it deleted.
Who processes data for us
Cloudflare (hosting, database, AI writing and sorting), Google (sending email from a client's own account), Resend (our sign-in and alert emails), ElevenLabs and Twilio (phone answering), Stripe (payments). We don't sell data, and we don't use it for advertising.
Security
Sign-in is by one-time link (no passwords to leak). Google permissions are encrypted. Raw IP addresses are not stored.
Keeping and deleting data
Client data is kept while the account is open and deleted within 30 days of a request after it closes. Unsubscribe records are kept so we can keep honoring them.
Contact
Email hello@frontfinch.com to see, correct or delete your data.